Turn customer conversations into action.
Renewal risks, requests and promised fixes go from the call to the right team.
Customer asks stall between teams
A customer mentions a blocker on a QBR. The note sits in someone's doc while support, product and the account owner each assume another team has it.
Today
- Hear a request on a call
- Paste it into a doc
- Hope support and product see it
- Lose track of what you promised
With Dura AI
Dura AI pulls out requests, risks and commitments from customer calls, assigns owners and creates the follow-up in the tools each team uses.
- Requests and risks are captured as they are said
- Each has a named owner
- Follow-ups reach the right team's tool
- Account history is searchable
From the conversation to the work.
The same meeting, traced step by step.
Customer conversation
Customer Feedback Review
Oct 6 · 4 participants
Customer request
Setup friction in 11 of 18 conversations
Raised by customers
Follow-up
Add guided setup checklist to onboarding V2 scope
Emily Carter · Due Oct 9
Task
Linear · NST-314
Task created
Here is what Dura AI picks out of the conversation.
From Customer Feedback Review, Oct 6.
- Decision
- Add a guided setup checklist to onboarding V2
- Action
- Add guided setup checklist to onboarding V2 scope
- Owner
- Emily Carter
Built for how customer success teams work.
Hear every request once
Asks and blockers are captured the first time they are said.
Clear ownership
One named owner and date for each commitment to a customer.
Themes across accounts
See what customers keep raising, such as first-run setup.
Works with the tools customer success teams use.
Route requests to product and support as tasks, and keep the account record current.
- Linear
- Slack
- Salesforce
- HubSpot
- Zoom
Action items from this meeting.
Each one has an owner, a date and a link back to the moment it was agreed.
Add guided setup checklist to onboarding V2 scope
Created- Owner
- Emily CarterEmily Carter
- Due
- Due Oct 9
- Project
- Onboarding V2
- Source
- Customer Feedback Review · Oct 6 · 22:00
Rewrite permissions copy
Confirmed- Owner
- Mia DavisMia Davis
- Due
- Due Oct 13
- Project
- Onboarding V2
- Source
- Customer Feedback Review · Oct 6 · 31:40
Share top customer feedback themes with Product
Created- Owner
- Sophia AndersonSophia Anderson
- Due
- Due Oct 6
- Project
- Voice of Customer
- Source
- Customer Feedback Review · Oct 6 · 36:40
What changes for customer success teams.
Hear every request once
Customer asks are captured the first time they are said.
Clear ownership
Each commitment has a named owner and a due date.
Account history on demand
Ask what a customer has raised across every call.
Stop turning meetings into more work.
Let Dura AI capture the conversation, understand the decisions, and move the work forward.